We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@nestlya.com. Please note that returns will need to be sent to the following address:
83a Leeds Road, Harrogate HG2 8BE, United Kingdom
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@nestlya.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (food, flowers, newspapers or magazines), intimate or sanitary products, hazardous materials, flammable liquids or gases, or anything custom made to your specifications. We also don't accept returns for items that are opened or products that are not in their original condition, are damaged or missing parts for reasons not due to our error.
