Accepted Payment Methods

At Nestlya, we accept the following secure payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: All major debit cards with Visa or Mastercard logos
• Digital Wallets: Apple Pay, Google Pay, Shop Pay

Payment Processing

All payments are processed securely through Shopify Payments, which is certified Level 1 PCI DSS compliant - the highest level of security in the payment industry. Your payment information is encrypted and transmitted securely. We never see or store your full credit card details.

Currency

All prices on our website are displayed in British Pounds (GBP). If your bank or card issuer uses a different currency, the amount will be converted at the current exchange rate set by your financial institution. Please note that your bank may charge additional currency conversion fees.

When Payment is Taken

Payment is authorized and charged to your account when you complete your order. You will receive an order confirmation email once payment has been successfully processed.

VAT and Taxes

Prices include UK VAT where applicable. For orders shipped to EU countries, VAT will be calculated based on the destination country's rate and displayed at checkout. You are responsible for any additional customs duties or import taxes that may apply to international orders.

Payment Security

We take payment security seriously:

• All transactions are encrypted using SSL (Secure Socket Layer) technology
• We comply with PCI DSS (Payment Card Industry Data Security Standard) requirements
• Your payment details are never stored on our servers
• We use fraud detection and prevention measures to protect you and our business

Failed or Declined Payments

If your payment is declined, please:

• Check that your card details are entered correctly
• Ensure you have sufficient funds or credit available
• Verify that your card is authorized for online purchases
• Contact your bank or card issuer if the problem persists

Your order will not be processed until payment is successfully completed.

Pricing Errors

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If we discover a pricing error on an order you have placed, we will contact you to inform you of the correct price and give you the option to:

• Proceed with the order at the correct price
• Cancel the order and receive a full refund

Refunds and Returns

Refunds are processed according to our Refund Policy. Once a return is approved and received, refunds are typically processed within 5-10 business days and will be credited to your original payment method.

Payment Disputes

If you have any concerns about a charge on your account, please contact us at support@nestlya.com before disputing the charge with your bank. We're here to help resolve any issues quickly and fairly.

Contact Us

If you have questions about our payment policy, please contact us:

Nestlya

Email: support@nestlya.com.

Address: 83a Leeds Road, Harrogate HG2 8BE, United Kingdom

Phone Number: +44(0)7804467695

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)

We respond to emails within 24 hours (Mon–Fri).

Weekend messages are answered on Monday.