Frequently Asked Questions

Is my payment data safe with you?

Yes, your payment information is completely secure. We use Shopify Payments, which is certified Level 1 PCI DSS compliant - the highest level of security in the payment industry. Your payment details are encrypted and never stored on our servers. We never see or have access to your full credit card information. All transactions are processed through Shopify's secure, industry-leading payment infrastructure.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept digital wallets like Apple Pay, Google Pay, and Shop Pay for faster checkout. All payments are processed securely through Shopify Payments.

How long after I complete a purchase can I ask for a refund?

You can request a refund within 14 days of receiving your order. Items must be unused, in their original condition, and in original packaging. Please contact us with your order number to start the return process, and we'll guide you through the next steps.

How can I ask for customer support?

We're here to help! You can reach our support team by emailing us at support@nestlya.com or using the contact form on our website. We typically respond within 24 hours during business days. For order-specific questions, please include your order number to help us assist you faster.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number and a link to track your package in real-time. You can also visit our Track Your Order page for more information.

What are your shipping times?

Shipping times vary depending on your location and the products ordered. You'll see estimated delivery times at checkout. Once your order ships, you'll receive tracking information to monitor your package's progress.

Do you ship internationally?

We currently ship to the UK and EU. Shipping costs and delivery times vary by location and will be calculated at checkout.